H. Landrum

A comparison of Magal's service quality instrument with SERVPERF

Victor R. Prybutok, Xiaoni Zhang, Hollis T. Landrum, 2007, Inf. Manag..

The moderating effect of occupation on the perception of information services quality and success

Victor R. Prybutok, Xiaoni Zhang, Hollis T. Landrum, 2010, Comput. Ind. Eng..

A service quality and success model for the information service industry

Victor R. Prybutok, Hollis T. Landrum, V. Prybutok, 2004, Eur. J. Oper. Res..

Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

Victor R. Prybutok, Xiaoni Zhang, Daniel A. Peak, 2009, Informing Sci. Int. J. an Emerg. Transdiscipl..

SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success

Leon A. Kappelman, Victor R. Prybutok, Xiaoni Zhang, 2008 .

Using importance ratings to create an information service quality measure

Hong Qin, Victor R. Prybutok, Daniel A. Peak, 2010, Int. J. Serv. Stand..

Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model

Victor R. Prybutok, Xiaoni Zhang, Hollis T. Landrum, 2008, Inf. Resour. Manag. J..