Betsi Harris Ehrlich

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Work as a Process

Betsi Harris Ehrlich, 2002 .

Transactional Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service

Betsi Harris Ehrlich, 2002 .

Service with a smile: lean solutions extend beyond the factory floor

Betsi Harris Ehrlich, 2006 .

Deming’s 14 Points for Management

Betsi Harris Ehrlich, 2002 .