Michael A. McCollough

发表

Implementing Total Quality Management in the Classroom by Means of Student Satisfaction Guarantees

John J. Lawrence, Michael A. McCollough, 2004 .

An Alternative Format for the Elevator Pitch

Michael A. McCollough, Berna Devezer, George Tanner, 2016 .

A Process Framework For Implementing A Laptop Program

Lori Baker-Eveleth, Daniel M. Eveleth, Michele O'Neill, 2011 .

An Empirical Investigation of Customer Satisfaction after Service Failure and Recovery

Michael A. McCollough, L. Berry, M. Yadav, 2000 .

Service Encounter Emotional Value

Michael A. McCollough, Dwayne D. Gremler, Jeffrey J. Bailey, 2001 .

A conceptual model and empirical examination of the effect of service guarantees on post‐purchase consumption evaluations

Michael A. McCollough, Dwayne D. Gremler, 2004 .

A conceptual framework for guaranteeing higher education

John J. Lawrence, Michael A. McCollough, 2001 .

The Effect of Perceived Justice and Attributions Regarding Service Failure and Recovery on Post-Recovery Customer Satisfaction and Service Quality Attitudes

Michael A. McCollough, 2000 .

Information Sharing with B2B Customers the Seller's "Double-Edged Sword"

Michael A. McCollough, 2010 .

Assessing the characteristics of the non-store shopper

Michael A. McCollough, J. J. Burnett, John J. Burnett, 1994 .

THE RECOVERY PARADOX: THE EFFECT OF RECOVERY PERFORMANCE AND SERVICE FAILURE SEVERITY ON POST-RECOVERY CUSTOMER SATISFACTION

Michael A. McCollough, 2008 .

Student Satisfaction Guarantees: An Empirical Examination of Attitudes, Antecedents, and Consequences

Michael A. McCollough, Dwayne D. Gremler, 2002 .

Emotional Labor and the Difficult Customer: Coping Strategies of Service Agents and Organizational Consequences

Michael A. McCollough, J. J. Bailey, 2000 .

Guaranteeing Student Satisfaction: An Exercise in Treating Students as Customers

Michael A. McCollough, Dwayne D. Gremler, Michael A. McCollough, 1999 .