Shaoling Deng

A CRM Model Based on Mining Unstructured Customers' Data

Yan Li, Shaoling Deng, Yan Li, 2008, 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing.

Design of a Knowledge-Based e-CRM System: A Case of Freight Forwarding Industry

Shaoling Deng, Fangfang Zhang, Shaoling Deng, 2008, 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing.

Using Learning Styles to Implementing Personalized e-Learning System

Shaoling Deng, Shaoling Deng, 2011, 2011 International Conference on Management and Service Science.

Research on Automatic Government Process Remodeling in E-Government

Yan Li, Shao-Ling Deng, Yan Li, 2009, 2009 International Conference on Management and Service Science.