C. Hirst

Dysfunctional accountability in complaint systems: The effects of complaints on public service employees

Maria Sapouna, Jane Williams, C. Gill, 2019 .

The use of informal resolution approaches by ombudsmen in the UK and Ireland: A mapping study

Bondy, M. Doyle, Margaret Doyle, 2014 .

The Ombud’s Jurisdiction: Integration, Specialism, and Territorial Scope

C. Gill, C. Hirst, 2020 .

Defining Consumer Ombudsmen: A Report for Ombudsman Services

C. Gill, C. Hirst, 2016 .

Models of Alternative Dispute Resolution (ADR): A report for the Legal Ombudsman

C. Brennan, Carol Brennan, Christian Gill, 2014 .

Designing consumer redress: a dispute system design (DSD) model for consumer-to-business disputes

Chris Gill, Jane Williams, Carol Brennan, 2016, Legal Studies.

Outcome of Complaints Research for the Care Inspectorate

R. Simmons, C. Brennan, C. Gill, 2013 .