Tohid Kachwala

Measuring customer satisfaction and service quality in tourism industry

C. Dasgupta, Amit Bhadra, Aditya Bali, 2018 .

Total quality management in hospitals

Tohid Kachwala, Tohid Kachwala, 2014 .

The effect of brand value on brand loyalty: A study of consumer products

Amit Bhadra, Tohid Kachwala, 2018 .

The relationships among overall service quality, customer satisfaction and customer loyalty in library services

Aditya Bali, Dinesh Panchal, Tohid Kachwala, 2021, International Journal of Productivity and Quality Management.