Adrian Büren

Improving performance of customer-processes with knowledge management

Lutz Kolbe, Walter Brenner, Ragnar Schierholz, 2005, Bus. Process. Manag. J..

Customer knowledge management - improving performance of customer relationship management with knowledge management

Lutz Kolbe, Walter Brenner, Ragnar Schierholz, 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.