A. Deslauriers

Markov chain models of a telephone call center with call blending

Armann Ingolfsson, Pierre L'Ecuyer, Juta Pichitlamken, 2007, Comput. Oper. Res..

Modelling and simulation of a telephone call center

Athanassios N. Avramidis, J. Pichitlamken, A. Deslauriers, 2003, Proceedings of the 2003 Winter Simulation Conference, 2003..

Modeling Daily Arrivals to a Telephone Call Center

Pierre L'Ecuyer, Athanassios N. Avramidis, Alexandre Deslauriers, 2003, Manag. Sci..