Michael P. Griffin

Customer Relationship Management (CRM) Metrics: What's the Holdup?

D. Steven White, Timothy P. Shea, Ahern Brown, 2006, Int. J. Enterp. Inf. Syst..

Applied e-commerce metrics for small- to medium-sized enterprises

D. Steven White, Timothy P. Shea, Michael P. Griffin, 2008, Int. J. Bus. Inf. Syst..

Resilience and competitiveness of small and medium size enterprises: an empirical research

Michael P. Griffin, A. Gunasekaran, B. Rai, 2011 .