Dogá Istanbulluoglu

Complaint handling on social media: The impact of multiple response times on consumer satisfaction

Doga Istanbulluoglu, Dogá Istanbulluoglu, 2017, Comput. Hum. Behav..

Beyond exit and voice: developing an integrated taxonomy of consumer complaining behaviour

Isabelle Szmigin, S. Leek, Dogá Istanbulluoglu, 2017 .

An exploration of consumers' online complaining behaviour on Facebook

Doga Istanbulluoglu, Dogá Istanbulluoglu, 2014 .

The allure of luxury brands' social media activities: a uses and gratifications perspective

Doga Istanbulluoglu, Navdeep Athwal, Sophie Elizabeth McCormack, 2019, Inf. Technol. People.

Online fashion shopping paradox: The role of customer reviews and facebook marketing

Fatema Kawaf, Doga Istanbulluoglu, Dogá Istanbulluoglu, 2019, Journal of Retailing and Consumer Services.

Who needs social networking? An empirical enquiry into the capability of Facebook to meet human needs and satisfaction with life

Andrew D. Pressey, David Houghton, Doga Istanbulluoglu, 2020, Comput. Hum. Behav..

Successful complaint handling on social media predicts increased repurchase intention: The roles of trust in company and propensity to trust

Ezgi Sakman, Dogá Istanbulluoglu, 2022, European Management Journal.

Complaining on Facebook Pages and Profiles: Connected and Social

Isabelle Szmigin, S. Leek, Dogá Istanbulluoglu, 2015 .