Jae-woong Yun

Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective

Junghoon Moon, Young Chan Choe, Md. Dulal Hossain, 2012, Decis. Support Syst..

Assessing the Operator's Performance in Organizational Information Systems: Context of Call Center IS Management

Junghoon Moon, Young Chan Choe, Md. Dulal Hossain, 2010, AMCIS.