A. Gwynne

The Effects of a Change in Customer Disposition on the Zone of Tolerance: A Longitudinal Study

James F. Devlin, C. Ennew, A. Gwynne, 2002 .

Barclays Life customer satisfaction and loyalty tracking survey: a demonstration of customer loyalty research in practice

Chris Drake, Nigel Waite, Anne Gwynne, 1998 .

The Antecedents of Service Expectations

James F. Devlin, C. Ennew, A. Gwynne, 2002 .

The Zone of Tolerance : Insights and Influences

Christine T. Ennew, James F. Devlin, C. Ennew, 2000 .