K. Hoffman

The effects of distribution fees on channel relationships within the USA

Judy A. Siguaw, K. Hoffman, 1995 .

The relationship between ethical and customer-oriented service provider behaviors

Vince Howe, Donald W. Hardigree, K. Hoffman, 1994 .

A Typology of Retail Failures and Recoveries

Mark A. Davis, S. Kelley, K. D. Hoffman, 1993 .

Perceived justice needs and recovery evaluation: a contingency approach

S. Kelley, K. D. Hoffman, K. Hoffman, 2000 .

Domestic inter‐cultural service encounters: an integrated model

K. D. Hoffman, S. A. Hopkins, W. Hopkins, 2005 .

Atmospherics, Service Encounters and Consumer Decision Making: An Integrattve Perspective

K. D. Hoffman, L. Turley, K. Hoffman, 2002 .