Yubao Cui

How to use apology and compensation to repair competence-versus integrity-based trust violations in e-commerce

Xuehe Zhang, Jianxun Chu, Xiaobao Peng, 2018, Electron. Commer. Res. Appl..

A Qualitative Exploratory Investigation on the Purchase Intention of Consumers Affected by Long-term Negative Advertising: A Case from the Chinese Milk Sector

Luca Cacciolatti, Xuehe Zhang, Patrick Woock, 2017 .