Michael L. Zubey

Knowledge acquisition for marketing expert systems based upon marketing problem domain characteristics

William P. Wagner, Michael L. Zubey, 2005 .

A conjoint analysis of voice over IP attributes

William P. Wagner, James R. Otto, Michael L. Zubey, 2002, Internet Res..

Customer relationship management : a people, process, and technology approach

William P. Wagner, Michael L. Zubey, 2007 .