Stefan Michel

Business Process Mining in der Schweizerischen Nationalbank: Erarbeitung eines theoretisch hergeleiteten und empirisch validierten Bezugsrahmens zur Daten- und Ereignisprotokollqualität

Stefan Michel, 2019 .

Requirements to improve the screening of cargo.

Stefan Michel, 2011 .

Summary of WP4: On the Job Competency Assessment Using Specific Human-Machine Interaction Measurement Tools.

Stefan Michel, 2011 .

Relevance of visual inspection strategy and knowledge about everyday objects for X-ray baggage screening

Nicole Hättenschwiler, Yanik Sterchi, Adrian Schwaninger, 2017, 2017 International Carnahan Conference on Security Technology (ICCST).

Cargo Screening: Enhancement of Human Factors.

Stefan Michel, 2014 .

Increasing X-ray image interpretation competency in aviation security with computer-based training

Stefan Michel, 2008 .

Consequences of perceived acceptability of a bank's service failures

Stefan Michel, Stefan Michel, 2004 .

Three outcomes of service recovery: Customer recovery, process recovery and employee recovery

Stefan Michel, Robert Johnston, R. Johnston, 2008 .

Reconfiguration of the conceptual landscape: a tribute to the service logic of Richard Normann

Stephen L. Vargo, Robert F. Lusch, Stefan Michel, 2008 .

The service recovery paradox: true but overrated?

Stefan Michel, Matthew L. Meuter, M. Meuter, 2008 .