Stanley A. Brown

What Customers Value Most: How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability

Stanley A. Brown, 1996 .

Performance Driven CRM: How to Make Your Customer Relationship Management Vision a Reality

Stanley A. Brown, Moosha Gulycz, Stanley A. Brown, 2002 .