S. Thomson

Voice of the customer as a tool for service quality analysis in public transport

J. Antony, S. Furterer, Beth Cudney, 2021, The TQM Journal.

Readiness Factors for the Implementation and Deployment of Lean Six Sigma (or Operational Excellence) in Higher Education*

Jiju Antony, Scott P. Thomson, J. Antony, 2020 .

Voice of the Customer in Higher Education

J. Antony, S. Thomson, 2020 .

A Comparison of Traditional and Online Instruction in an Introduction to Special Education Course

S. Steinweg, M. L. Davis, W. Thomson, 2005 .