Lin He

Integrating fuzzy theory into Kano model for classification of service quality elements: a case study of machinery industry in China

Lin He, Xuan Jiang, Qingliang Meng, 2015 .

Classification of service quality elements based on Fuzzy Kano model: An empirical study in Chinese machinery industry

Ling Zhang, Qingliang Meng, Lin He, 2014, 2014 11th International Conference on Service Systems and Service Management (ICSSSM).

Research on the dynamic of quality elements classification based on GM(1,1) model

Lin He, Ling Zhang, Ying Tao, 2014, 2014 11th International Conference on Service Systems and Service Management (ICSSSM).