Mike Carnell

Gathering Customer Feedback

Mike Carnell, Mike Carnell, 2003 .

Leaning Into Six Sigma: A Parable of the Journey to Six Sigma and a Lean Enterprise

Mike Carnell, Barbara Wheat, Chuck Mills, 2003 .

Rediscovering True North: Customer satisfaction must remain a priority

Mike Carnell, Mike Carnell, 2010 .