M. J. Bitner
发表
Mary Jo Bitner,
Amy L. Ostrom,
Cheryl Burke Jarvis,
2010
.
Mary Jo Bitner,
M. J. Bitner,
1990
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Mary Jo Bitner,
V. Zeithaml,
A. Hubbert,
1997
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Mary Jo Bitner,
Lois A. Mohr,
B. Booms,
1994
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Mary Jo Bitner,
B. Booms,
M. S. Tetreault,
1990
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Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
1996
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Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2010
.
Mary Jo Bitner,
Amy L. Ostrom,
Felicia N. Morgan,
2008
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2003
.
Mary Jo Bitner,
M. J. Bitner,
1992
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2000
.
Mary Jo Bitner,
Dwayne D. Gremler,
K. Evans,
1994
.
Mary Jo Bitner,
Stephen W. Brown,
M. Meuter,
2000
.
Mary Jo Bitner,
B. Booms,
M. S. Tetreault,
1990
.
Mary Jo Bitner,
Ruth N. Bolton,
Martin W. Mende,
2013
.
Mary Jo Bitner,
Cheryl Burke Jarvis,
Stephen W. Brown,
2012,
Journal of the Academy of Marketing Science.
Mary Jo Bitner,
Cheryl Burke Jarvis,
Stephen W. Brown,
2013
.
Mary Jo Bitner,
Stephen W. Brown,
M. J. Bitner,
2008
.
Mary Jo Bitner,
M. J. Bitner,
1992
.
Mary Jo Bitner,
Amy L. Ostrom,
Kevin A. Burkhard,
2011
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Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1995
.
Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1995
.
Mary Jo Bitner,
Stephen W. Brown,
K. Gwinner,
2005
.
Mary Jo Bitner,
Nancy V. Wünderlich,
Florian v. Wangenheim,
2013
.
Mary Jo Bitner,
B. Booms,
M. J. Bitner,
1982
.
Mary Jo Bitner,
Amy L. Ostrom,
Darima Fotheringham,
2018,
Handbook of Service Science, Volume II.
Mary Jo Bitner,
Dwayne D. Gremler,
K. Gwinner,
1998
.
Mary Jo Bitner,
M. J. Bitner,
1995
.
Mary Jo Bitner,
Stephen W. Brown,
M. J. Bitner,
2006,
CACM.
Mary Jo Bitner,
Amy L. Ostrom,
Stephen W. Brown,
2005
.
Mary Jo Bitner,
B. Booms,
Bernard H. Booms,
1981
.
Paola Cillo,
Mary Jo Bitner,
Amy L. Ostrom,
2011
.
Mary Jo Bitner,
M. J. Bitner,
1997
.
Mary Jo Bitner,
Amy L. Ostrom,
Tim S. Ayers,
2005,
American journal of community psychology.
Mary Jo Bitner,
Lois A. Mohr,
M. J. Bitner,
1991
.
Mary Jo Bitner,
A. Hubbert,
M. J. Bitner,
1994
.
Mary Jo Bitner,
A. Gallan,
T. Danaher,
2014
.
Robert J. Kauffman,
P. K. Kannan,
Haluk Demirkan,
2010,
J. Manag. Inf. Syst..
Mary Jo Bitner,
Stephen W. Brown,
R. Fisk,
1993
.
Mary Jo Bitner,
M. J. Bitner,
1990
.
Mary Jo Bitner,
B. Booms,
M. J. Bitner,
1982
.
Mary Jo Bitner,
H. Wang,
M. J. Bitner,
2014
.
Katherine N. Lemon,
Ajay K. Kohli,
D. Reibstein,
2021,
Journal of the Academy of Marketing Science.
Stephen W. Brown,
A. Parasuraman,
V. Zeithaml,
2023,
Journal of Service Management.
Mary Jo Bitner,
Lawrence A. Crosby,
J. Gill,
1990
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Serguei Netessine,
A. Tsui,
M. J. Bitner,
2022,
SSRN Electronic Journal.
Mary Jo Bitner,
Stephen W. Brown,
R. Fisk,
1994
.
Mary Jo Bitner,
Thomas Hollmann,
Cheryl Burke Jarvis,
2014,
Journal of the Academy of Marketing Science.
Mary Jo Bitner,
Carl Obermiller,
M. J. Bitner,
1985
.
Mary Jo Bitner,
Dwayne D. Gremler,
V. Zeithaml,
2010
.
Mary Jo Bitner,
Amy L. Ostrom,
M. Meuter,
2002
.
Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2002
.
Valarie A. Zeithaml,
Mary Jo Bitner,
Dwayne D. Gremler,
2010
.
Mary Jo Bitner,
Stephen W. Brown,
N. Mandel,
2013
.
Mary Jo Bitner,
Amy L. Ostrom,
Maura L. Scott,
2017
.