Ad de Jong

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Merk je dat er een team achter staat? : effectiviteit van serviceteams onderzocht

Ad de Jong, Ko de Ruyter, 1999 .

Loyalty building door teambuilding : met serviceteams beter tegemoetkomen aan wensen van woningkopers

Ad de Jong, Ko de Ruyter, 1999 .

Frontline employees’ innovative service behavior as key to customer loyalty:insights into FLEs’ resource gain spiral

Ad de Jong, Nicolas A. Zacharias, Ruth Maria Stock, 2017 .

Adaptive versus Proactive Behavior in Service Recovery: The Role of Self-Managing Teams

Ad de Jong, Ko de Ruyter, K. Ruyter, 2004, Decis. Sci..

Psychological safety and social support in groupware adoption: A multi-level assessment in education

Ad de Jong, Ko de Ruyter, Martin Wetzels, 2008, Comput. Educ..

The impact of product complexity on ramp-up performance

Jc Jan Fransoo, Ad de Jong, Ag Ton de Kok, 2012 .

Properties that influence business process management maturity and its effect on organizational performance

Remco M. Dijkman, Ad de Jong, Sander Vincent Lammers, 2016, Inf. Syst. Frontiers.

Measures of process harmonization

Paul W. P. J. Grefen, Remco M. Dijkman, Ad de Jong, 2015, Inf. Softw. Technol..

Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams

Ad de Jong, Ko de Ruyter, Martin Wetzels, 2005, Manag. Sci..

Linking employee perceptions of collective efficacy in self-managing service teams with customer-perceived service quality : a psychometric assessment

Ad de Jong, Ko de Ruyter, Martin Wetzels, 2008 .

Service Climate in Self-Managing Teams: Mapping the Linkage of Team Member Perceptions and Service Performance Outcomes in a Business-to-Business Setting

Ad de Jong, Jgam Lemmink, Jc Ko de Ruyter, 2005 .