M. Birgelen

发表

The impact of attitude strength on customer-oriented priority setting by decision-makers: An empirical investigation

K. Ruyter, Martin Wetzels, M. V. Birgelen, 2003 .

The impact of attitude strength on the use of customer satisfaction information: an empirical investigation

K. Ruyter, Martin Wetzels, J. Ruyter, 2000 .

Radboud Repository of the Radboud University Nijmegen

Allard C. R. van Riel, M. V. Birgelen, Cécile Delcourt, 2017 .

How and When Retailers’ Sustainability Efforts Translate into Positive Consumer Responses: The Interplay Between Personal and Social Factors

J. Bloemer, D. Hofenk, J. Semeijn, 2019 .

Integrating the Theory of Planned Behavior and the Norm-Activation Theory to Explain Pro-environmental Buying Behavior

J. Bloemer, D. Hofenk, J. Semeijn, 2010 .

Supply chain innovation; a case of sustainable urban freight transport in the Netherlands

J. Bloemer, D. Hofenk, J. Semeijn, 2009 .

The added value of web innovation for customer satisfaction: Experiences with a barbeque catering service

Janjaap Semeijn, Marcel van Birgelen, J. Semeijn, 2005 .

Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport

Dwayne D. Gremler, Allard C.R. van Riel, Marcel van Birgelen, 2013 .

Marketing service relationships: the role of commitment

K. Ruyter, Martin Wetzels, M. V. Birgelen, 1998 .

Consumer motives and willingness to co-create in professional and generic services

Marjolein C. J. Caniëls, J. Bloemer, Carmen Neghina, 2017 .

Effectiveness of corporate employment web sites: How content and form influence intentions to apply

Martin Wetzels, Willemijn van Dolen, Marcel van Birgelen, 2008 .

E‐services and offline fulfilment: how e‐loyalty is created

Janjaap Semeijn, Sandra Streukens, Allard C.R. van Riel, 2005 .

The echinoid genus Echinogalerus in the Maastrichtian type area

M. V. Birgelen, R. V. D. Ham, M. Birgelen, 2003 .

The role of brands in the behavior and purchase decisions of compulsive versus noncompulsive buyers

M. V. Birgelen, C. Horváth, M. Birgelen, 2015 .

Moments of Joy and Sorrow An Empirical Assessment of the Complementary Values of Critical Incidents in Understanding Customer Service Evaluations

G. Odekerken-Schröder, K. Ruyter, Martin Wetzels, 2001 .

Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions

K. Ruyter, M. V. Birgelen, A. Jong, 2006 .

Communication channel consideration for in‐home services

Ko de Ruyter, Benedict G. C. Dellaert, Marcel van Birgelen, 2013 .

Communication Channels for In-home Services: The Moderating Role of Customer Participation

K. Ruyter, B. Dellaert, M. V. Birgelen, 2011 .

Martin Wetzels Service Settings : An Experimental Study The Impact of Incomplete Information on the Use of Marketing Research Intelligence in International

M. V. Birgelen, M. Birgelen, 2000 .

Commitment in service relationships: An empirical test of its antecedents and consequences

Martin Wetzels, J. C. de Ruyter, Martin Wetzels, 1997 .

Explaining Pro-environment Consumer Behavior in Air Travel

Marcel van Birgelen, M. V. Birgelen, J. Semeijn, 2011 .