Y. K. Chan

Achieving breakthrough performance improvement: results of implementing a fit‐for‐purpose total management system

W. H. Ip, Y. K. Chan, P. Gaffney, 2002 .

The establishment of an integrated management system ‐ a paradigm for railway engineering management

Y. K. Chan, K. Neailey, W. H. Ip, 1998 .

How IMS can achieve ISO 9001:2000 certification

Y. K. Chan, K. Neailey, W. H. Ip, 2002 .

One‐stop‐shop information mall – MTR’s experience

Y. K. Chan, K. Neailey, W. H. Ip, 2000 .

Statistical verification of performance difference based on balanced scorecards

Y. K. Chan, 2001 .