Joe R. Downing

Using customer contact center technicians to measure the effectiveness of online help systems

Joe R. Downing, 2007 .

Teaching students in the basic course how to use presentation software

Joe R. Downing, Cecile W. Garmon, J. Downing, 2001 .

How individuals process NWS weather warning messages on their cell phones

Joe R. Downing, Mark A. Casteel, M. A. Casteel, 2013 .

Speaking Ebonics in a Professional Context: The Role of Ethos/Source Credibility and Perceived Sociability of the Speaker

Joe R. Downing, J. Downing, Kay Payne, 2000 .

Why first-level call center technicians need knowledge management tools

Joe R. Downing, 2007 .

Assessing Risk Following a Wireless Emergency Alert: Are 90 Characters Enough?

Joe R. Downing, Mark A. Casteel, M. A. Casteel, 2016 .