J.D. Sterman

System Dynamics Modeling: Tools for Learning in a Complex World

J.D. Sterman, J. Sterman, 2001, IEEE Engineering Management Review.

Nobody Ever Gets Credit for Fixing Problems That Never Happened: Creating and Sustaining Process Improvement

J.D. Sterman, N.P. Repenning, N. Repenning, 2001, IEEE Engineering Management Review.