Michel Rod

发表

Applying Bourdieu's Practice Theory to Social Commerce: toward a Dynamic Process-Oriented Research Framework

Yun Wang, Shaobo Ji, Michel Rod, 2019, CONF-IRM.

Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

Peter Thirkell, Nicholas J. Ashill, Michel Rod, 2009 .

An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

Nicholas J. Ashill, Michel Rod, Janet. Carruthers, 2009 .

Pharmaceutical marketing return‐on‐investment: a European perspective

Nicholas J. Ashill, Michel Rod, Janet. Carruthers, 2007 .

The informative and persuasive components of pharmaceutical promotion

Michel Rod, Sarena E. Saunders, Michel Rod, 2009 .

Burnout processes in non-clinical health service encounters

Nicholas J. Ashill, Michel Rod, N. Ashill, 2011 .

Symptoms of burnout and service recovery performance

Nicholas J. Ashill, Michel Rod, N. Ashill, 2009 .

The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

Nicholas J. Ashill, Michel Rod, N. Ashill, 2008 .