Michael Nerb

Defining a Trouble Report Format for the Seamless Integration of Problem Management into Customer Service Management

Michael Nerb, Michael Langer, Michael Langer, 1999 .

Towards generic service management concepts a service model based approach

Michael Langer, Michael Nerb, Holger Schmidt, 2001, 2001 IEEE/IFIP International Symposium on Integrated Network Management Proceedings. Integrated Network Management VII. Integrated Management Strategies for the New Millennium (Cat. No.01EX470).