Timothy L. Keiningham

发表

Return on Quality at Chase Manhattan Bank

Roland T. Rust, Timothy L. Keiningham, Stephen Clemens, 1999, Interfaces.

Invited Commentary - Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, 2008, Mark. Sci..

The Customer Delight Principle : Exceeding Customers' Expectations for Bottom-Line Success

Timothy L. Keiningham, Terry G. Vavra, Terry G. Vavra, 2001 .

Perceptions are relative: An examination of the relationship between relative satisfaction metrics and share of wallet

Bart Larivière, Edward C. Malthouse, Bruce Cooil, 2015 .

An investigation of the cross-national determinants of customer satisfaction

Sunil Mithas, Forrest V. Morgeson, Timothy L. Keiningham, 2011 .

A Longitudinal Examination of Net Promoter and Firm Revenue Growth

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, 2007 .

How Customer Lifetime Value Is Changing How Business Is Managed

David Bejou, Timothy L. Keiningham, Lerzan Aksoy, 2006 .

Forward-Looking Focus

Valarie A. Zeithaml, Katherine N. Lemon, J. Andrew Petersen, 2006 .

Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels

Sunil Mithas, Bart Larivière, Forrest V. Morgeson, 2016 .

Call center satisfaction and customer retention in a co‐branded service context

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, 2006 .

Actual Purchase as a Proxy for Share of Wallet

Timothy L. Keiningham, Lerzan Aksoy, T. Keiningham, 2005 .

Approaches to Customer Segmentation

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, 2008 .

A Cross-national Investigation of the Satisfaction and Loyalty Linkage for Mobile Telecommunications Services across Eight Countries

Pelin Aksoy, Bart Larivière, Timothy L. Keiningham, 2013 .

The Impact of Customer Satisfaction on Share-of-Wallet in a Business-to-Business Environment

Timothy L. Keiningham, T. Keiningham, Tiffany Perkins-Munn, 2003 .

Linking Customer Loyalty to Growth

Bruce Cooil, Timothy L. Keiningham, Lerzan Aksoy, 2008 .

Reexamining the link between employee satisfaction and store performance in a retail environment

Timothy L. Keiningham, Lerzan Aksoy, T. Keiningham, 2006 .

Are Daily Deals Good for Merchants

Ray Weaver, Timothy L. Keiningham, Luke Williams, 2012 .

Beyond traditional word‐of‐mouth: An expanded model of customer‐driven influence

Naveen Donthu, Roland T. Rust, Vera Blazevic, 2013 .

Can We Talk? The Impact of Willingness to Recommend on a New-to-Market Service Brand Extension Within a Social Network

Chris Volinsky, DeDe Paul, Bruce Cooil, 2011 .