Lauren Bielski

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CRM R.I.P.? Not Exactly: Today's CRM Is Business Process Focused around Smaller, Provable Initiatives in Sales and Marketing

Lauren Bielski, 2004 .

Complexity Threatens to Take the "Byte" out of E-Business. (Tech Topics)

Lauren Bielski, 2002 .

Coping with Channel Strain

Lauren Bielski, 2001 .

Check Images Take a Bigger Role: Customer Convenience and Customer Service Are Both Big Gainers. (Tech Topics)

Lauren Bielski, 2003 .

Managing E-Mail and Webchat-It's Becoming Every Bank's Virtual Point of Pain

Lauren Bielski, 2000 .

Are You Giving Your Customers the Right Experience? If Interacting with Your Bank Is Mediocre or Worse, What Does That Do to Your Brand? and How Can You Make It a "Wow"?

Lauren Bielski, 2004 .

Plugging in to a Simpler Core? as Banks of All Sizes Ponder Upgrade Options, They Might Keep These Issues in Mind

Lauren Bielski, 2006 .

Making the Advice Model Work: The Struggle to "Operationalize"

Lauren Bielski, 2006 .

In the Complex World of Enterprise Risk, It's All about the Data

Lauren Bielski, 2006 .

Security Breaches Hitting Home: Phishing, Information Leaks Keep Security Concerns at Red Alert

Lauren Bielski, 2005 .

Diary of a Website Relaunch: People's Goes Transactional

Lauren Bielski, 2000 .

WIRELESS BANKING: The Next Untethered Step

Lauren Bielski, 2000 .

Branch Building Spree: Hitting Saturation? Once upon a Time, the Branch Was Proclaimed as "Done For." Then, the Proclaimers Realized That Branches Were Important to the Customer. but Even Some Customers Are Beginning to Wonder-Is the Industry Engaging in Overkill?

Lauren Bielski, 2005 .

Project Runways: ATM Branch Call Center "Channels"-Pathways to the Customer-Still Need a Better Fit in 2008

Lauren Bielski, Lauren Bielski, 2007 .

E-Learning's Revised Role: Sure, the Content's Got to Be Engaging. Get That Down, However, and You Improve-And Empower-Workers

Lauren Bielski, 2005 .

Is Your Contingency Plan All That It Can Be

Lauren Bielski, 1999 .

Link and Go with BPM: Business Process Management Systems Grow Up, Get Relevant, and Promise "Auto Efficiencies"

Lauren Bielski, 2006 .

Getting Real with Going Virtual: Simulating Physical IT Assets Gives Banks Efficiency

Lauren Bielski, 2009 .

Getting a Window on Compliance: New Tools Can Help Compliance Officers Get Their Workflows and Must-Do's Organized

Lauren Bielski, 2004 .

Razor Sharp ROI Calculations: Yes, It's Possible to Get a Perspective on IT Value, but You Have to Do the Measurements Right

Lauren Bielski, 2005 .

Archive Upgrade Enables Broader User Base

Lauren Bielski, 2006 .

The Rise and Fall and Rise Again of Customer Care: As We Move out of Recession, the Quest to Build More Solid Relationships Will Generate Renewed Interest in Customer Service. (Tech Topics)

Lauren Bielski, 2002 .

Website Workflow Gets to the Point: New Content Management Systems Help Banks Manage Websites with "Wow" Factor

Lauren Bielski, 2006 .

Chase's Web-Building Tools Give Small Business Sites an "Edge"

Lauren Bielski, 2000 .

Today's, Networks Can Do More, but Cost Control Mostly Governs Their Design

Lauren Bielski, 2003 .

IP Call Centers: Coming Online Slowly but Surely: Especially for Small to Midsize Firms, Options Begin to Emerge for Banks

Lauren Bielski, 2005 .

Smart Cards, Coming Up to Bat

Lauren Bielski, 1998 .

Is There a Case for Replacing the Core? (IT Trends)

Lauren Bielski, 2003 .

Need for Speed Builds in Securities Processing

Lauren Bielski, 2000 .

Have Server, Will "Virtualize": Technologists Get More from Servers through Consolidation Techniques

Lauren Bielski, 2003 .

Telepresence: Costly, but Very Cool

Lauren Bielski, 2008 .

Thin Client Upgrade Leads to Speedier Origination

Lauren Bielski, 2001 .

Texas Growth Plus Wal-Mart Locations: Woodforest National Bank

Lauren Bielski, 2007 .

Blue-Collar Bank: Led by CEO William Cooper, TCF Financial Profits Handsomely from Its Focus on Everyday Folks Who Don't Have a Lot of Time for Banking

Lauren Bielski, 2003 .

ARC vs. Image? Check "Electronification" and the Evolving Payments Landscape

Lauren Bielski, 2006 .

Did Y2K Deep Freeze Data Processing

Lauren Bielski, 1999 .

Automated "Messaging" System for Customer Service

Lauren Bielski, 1999 .

Slow Buildup for "Mass Affluent" Success: While Many Believe the Industry Is Still More Talk Than Walk, New Tools and Methods Are Starting to Gain Use

Lauren Bielski, 2004 .

N.Y. Fed's Approach to Risk: The Bank's View of Basel II and Its Own Internal Risk Structure Reflect the Accumulated Experience of Supervising Some of the World's Most Complex Banks. (Risk Capital Role Models: First in a Series)

Lauren Bielski, 2002 .

A "Flat Earth" Effect in IT Pay?

Lauren Bielski, 2005 .

2007: Why IT Spending Will Continue, despite Economic Challenges

Lauren Bielski, Lauren Bielski, 2007 .

Enter the "Supersmart Card"

Lauren Bielski, 1999 .

Evoking a Sense of Place

Lauren Bielski, 2007 .

STP, the Sequel: Compliance Deadlines May No Longer Be the Issue, but Profitability and Efficiency Concerns Push Process Reengineering

Lauren Bielski, 2003 .

Giving Your Customer a Face

Lauren Bielski, 2001 .

Will You Spend to Thwart ID Theft? Internet Based or Not, Ill-Protected Records Are Yielding Criminals a License to Steal. Vendors and Bankers Want to Fight Back

Lauren Bielski, 2005 .

Beyond Spreadsheets: Banks Seek Clarity in Reporting-Not Because of SOX, but for Business Reasons

Lauren Bielski, 2004 .

Seven Design Problems and a Few Good Ideas on Improving Interiors

Lauren Bielski, 2004 .

The Case for E-Project Management

Lauren Bielski, 2008 .

A New Shot for Micropayments

Lauren Bielski, 2005 .

How Do You Know Your Relationship Is Working? There's More to CRM Then Semantics and Slick Marketing Slogans. Here Are Some Hallmarks to Consider. (BANK MARKETING)

Lauren Bielski, 2001 .

Picturing Strategy with Numbers? Improved Financial Reporting and Wider Use of Business Intelligence Help CFOs Fix Broken Financial Processes

Lauren Bielski, 2007 .

Still Pushing the Envelop: Now $8.3 Billion, Offbeat Umpqua Bank Is "No Gimmick," Says CEO Ray Davis. in an Interview He Credits Culture and Empowerment for the Bank's Success

Lauren Bielski, 2008 .

Peer-to-Peer Technology

Lauren Bielski, 2001 .

The Art and Science of Web Marketing: Getting the Gist of Key Words, Managing the "Funnel," and Other Tricks from Interactive Agencies and Other Pros

Lauren Bielski, 2008 .

Mission Possible: The Modest, Yet Meaningful Spend: Bank IT Budgets Will Be Cut-But Not as Much as You'd Think. Still, ROI Case Building Will Be a Requirement

Lauren Bielski, 2009 .

ASPs Are Getting Vertical, Offering "Downmarket" Solutions

Lauren Bielski, 2001 .

Got Grid? A Old-but-New Way to Manage Processing Power Is Taking Wall Street by Storm. (Tech Initiatives)

Lauren Bielski, 2002 .

T+1: Countdown to 2004

Lauren Bielski, 2001 .

Rethinking the Branch Experience

Lauren Bielski, 1999 .

So, What Ever Happened to the Paperless Office? Once a Grand Notion, "Paperless" Moved Past the Conceptual and Is in Evidence in a New Generation of Collaborative and Content-Control Tools. (Tech Topics)

Lauren Bielski, 2002 .

On the Eve of Basel II, Banks Get a "Move On" Ops Risk

Lauren Bielski, Lauren Bielski, 2003 .

Technology and Productivity: Does It All Add Up?

Lauren Bielski, 2001 .

Amid All the Glitter, It Still Comes Back to Customer Experience: Nobody Actually Said, "It's People, Stupid," at This Year's Retail Delivery Conference, but Speaker after Speaker Said as Much in Different Words

Lauren Bielski, Bill Streeter, Lisa Valentine, 2005 .

What Inspires Most: When Translating Brand into Design, Cling to the Particular

Lauren Bielski, 2008 .

Phishing Phace-Off: Online Fraudsters and Vendors Do Battle to Gain Control of Electronic Information. Meanwhile, Incidents Rise and Consumer Confidence Suffers

Lauren Bielski, Lauren Bielski, 2004 .

Seeing the Value of Employees More Clearly: With Workforce Management Software, Banks Can Get Strategic about Their Most Important Resource

Lauren Bielski, Lauren Bielski, 2006 .

Keeping "Basel Fatigue" at Bay

Lauren Bielski, 2004 .

Websites: What's State of the Art for Banks?

Lauren Bielski, 2007 .

Getting Great Results with ASPs

Lauren Bielski, 2001 .

E-Commerce: Has the Real World Caught Up?

Lauren Bielski, 2000 .

Striving to Create a Safe Haven Online: ID Theft, Worms, Bugs, and Virtual Eavesdropping Banks Cope with Escalating Threat. (Tech Topics)

Lauren Bielski, Lauren Bielski, 2003 .

Thinking the Unthinkable: Often Dismissed as Mere "Insurance," Disaster Recovery Ought to Be Considered Part of the Lifeblood of Any Business. (Tech Topics)

Lauren Bielski, 2002 .

The New Efficiency Alignment: Getting People, Process, and Technology in a Row

Lauren Bielski, 2006 .

2006: Building the Rational Company: Lean, Agile, Smart, with Next-Gen Technology and Better IT Management. That's the Hope, Anyway

Lauren Bielski, 2006 .

Eight Tech Innovations: That Look Banking into the 21st Century

Lauren Bielski, 2008 .

Closing the Skills Gap

Lauren Bielski, 1999 .

Data That Supports 1 to 1

Lauren Bielski, 2000 .

A New Era Begins: Making the Transition to a Revised Check Processing Scheme

Lauren Bielski, 2004 .

Electronic Billpay Usage Heats Up: Hands-On Marketing and No Fees Have Finally Pushed This Customer-Sticky Service into the Payments Mainstream

Lauren Bielski, 2007 .

2008: Year of Rich Internet Apps?

Lauren Bielski, 2008 .

Web-Based Tool Delivers "Enterprise Wide" Document Management Applications

Lauren Bielski, 1999 .

Pay by Mobile Phone Wherever, Whenever? the Mobile Wallet Steps Closer to Ubiquity

Lauren Bielski, 2007 .

Banks Could Benefit from Web-Based 401(k)s

Lauren Bielski, 2001 .

Countdown to FFIEC Fitness: As Authentication Deadline Nears, Banks Consider All Options

Lauren Bielski, 2006 .

Got Blogs? Not Exactly a Banking Staple, a Few Pioneers Have Embraced This "New Media"

Lauren Bielski, 2007 .

New Twist on Philanthropy, the "Second Chance" Account: Indiana's Old National Adds a Twist to a Successful California Unbanked Initiative

Lauren Bielski, 2008 .

The Kids Are Alright? When It Comes to Marketing Financial Services Products to Gen Y, It Takes a Deft Hand and New Tricks

Lauren Bielski, 2007 .

Talk Is Cheap: Creating a Delightful Retail Experience Every Day Is Tough. What's Best Practice in Customer Service Now?

Lauren Bielski, 2005 .

Tech Innovations That Support Branch Renewal

Lauren Bielski, 2004 .

Has IT Made the Banking Industry More Efficient

Lauren Bielski, 2005 .

Regions Financial's Quest for a Business-Aligned IT Organization

Lauren Bielski, 2005 .

Digital Certificates Get Mobilized by "E-Sign Act"

Lauren Bielski, 2000 .

The SWOT for Retail IT Reveals the Interconnections of Technology; If You Want to Know-And Serve-Your Customers Better, Think in Terms of "STP" from the Infrastructure to the Application Layer

Lauren Bielski, 2006 .

Spending Outlook 2005: The Analysts Weigh in as the Year of the Monkey Gives Way to the Year of the Rooster

Lauren Bielski, 2004 .

Modern Call Center Handles Web Mail, Too

Lauren Bielski, 1999 .

Ready, Set, Go ... Mobile: Key Issues for Banks Thinking about Jumping In

Lauren Bielski, 2007 .

SOA (Begins to Make) Inroads: The New/old Approach to Technology Design Edges into "Early Majority" Use

Lauren Bielski, 2006 .

E-Business Models Stress Putting the Customer First

Lauren Bielski, 2000 .

AML Systems Better, the Task Gets Tough: As a Wave of Adoption Rolls through to the Mid Market, Banks of All Sizes Are Refining Their Acts

Lauren Bielski, 2006 .

The Big Squeeze: Eliminating Data Bottlenecks for Web-Based Applications

Lauren Bielski, 2004 .

The Case for Business Process Outsourcing: Yes, You Can Renovate Process and Cut Costs. but Make No Assumptions and Get Specific

Lauren Bielski, 2004 .

Why This Core Solution? They Had Their Reasons: De Novos Choose to Start on a Certain Platform, and Existing Banks Take Their Lumps and Make the Switch. Bankers Give the Back-Story

Lauren Bielski, 2007 .

With Physical Security Complacency Is the Enemy

Lauren Bielski, 2008 .

On the Hunt for the Meaningful Segment: With a Deluge of Customer Information to Choose from, Bankers Struggle to See Their Customers in More Refined, Specific Ways

Lauren Bielski, 2006 .

Outsourcing's New Global Reach: If You're Handing the Work over, You'd Better Be Specific and Organized. (Tech Topics)

Lauren Bielski, 2003 .

Keeping Check Fraud in Check: Recent Report Looks at the Marketplace of Fraud Prevention

Lauren Bielski, 2004 .

"Ivan the Terrible" Wreaks Havoc, but Adds New Business Line: Alabama Bank Creates "Personal Storage Service" to Meet Customer Need for Off-Site Backup

Lauren Bielski, 2008 .

Risky Business, eDiscovery, and IT: How E-Mail Went from an Expedient Tool to an Archive of Record and a "Wild West of Records Management." What Steps to Take Now

Lauren Bielski, 2008 .

What Makes a Good Leader? the Go-To "Guy" with Vision and Passion Will Top the Org Chart-And Lead Change Management

Lauren Bielski, 2005 .

Mellon's Tech Strategy and Idea Lab

Lauren Bielski, 2000 .

Security Gets a Higher Profile. (Tech Topics)

Lauren Bielski, 2001 .

Want to Be a Beta Site? Here's Why You Might Say Yes (or No), and What It Takes

Lauren Bielski, 2009 .

Visualizinq a Better Prototype: New Simulation Tools Enable More Affordable and Relevant Application Development

Lauren Bielski, 2005 .

Customers Coming around to Kiosks

Lauren Bielski, 2006 .

Check 21 Complications? Some Banks Are Stalled and Others Moving Ahead Undaunted; but Process Has to Change

Lauren Bielski, 2005 .

Taking Notice of Data Quality: As DQ Discipline Goes Enterprise-Wide, Even the "C Suite" Is Getting Involved

Lauren Bielski, 2005 .

Bill Presentment Poised for "Mainstreaming"

Lauren Bielski, 1999 .

Get These Four Right-And Run a Better Call Center

Lauren Bielski, 1999 .

IT Spend to Pick Up: ABA/TowerGroup Survey Finds Budgeting Still Stringent, but "Top Line" Spending Will Happen

Lauren Bielski, 2004 .

This ATM Can Do It All: 7-Eleven Reaches out to the Unbanked with Highly Functional Machines. (Tech Topics)

Lauren Bielski, 2002 .

KPI: Your Metrics Should Tell a Story

Lauren Bielski, 2007 .

Security Is Still a Study of the Basics

Lauren Bielski, 2007 .

Getting "Front and Center" on Security Policies: Leading Institutions Have Dusted Them off, Put Them Online, and Made Them the Blueprint of a New "Resiliency" Vision

Lauren Bielski, 2005 .

Operation Lockdown? A Formal Policy for Content Protection Has Always Been a Good Idea. This Just May Be the Year It Becomes the Norm

Lauren Bielski, 2006 .

Middleware Begets New Business Process

Lauren Bielski, 2001 .

Deposit Gathering in Hard Times: "Flight to Quality" Hasn't Occurred Everywhere, but a Higher Cost of Insurance Has. Banks Are Adjusting Tactics to New Rules of Engagement

Lauren Bielski, 2009 .

Can Your Bank Bounce Back in Real-Time? (Cover Story)

Lauren Bielski, Steve Cocheo, 2002 .

Web Services Goes Live: One Deployment at a Time. (Tech Topics)

Lauren Bielski, Lauren Bielski, 2003 .

Hard to Get the Online Habit: Billpay Adoptions Gradually Increase-Especially at a Handful of Banks-But Broad Use Will Take Years. (Tech Topics)

Lauren Bielski, 2003 .

Credit Risk Management Sunk by Crisis? Market Stress Prompts Calls for Drastic Change, but Many Advise against Scrapping Everything

Lauren Bielski, 2008 .