Timothy Samler

Delighting customers : how to build a customer-driven organization

Peter Donovan, Timothy Samler, 1994 .

Delighting Customers: How to Win and Retain Loyal Customers

Peter Donovan, Timothy Samler, 2000 .

Delighting Customers: The Ten‐step Approach to Building a Customer‐driven Organization

Timothy Samler, Peter Donovan, 1994 .