Alicia A. Grandey

发表

Alicia A. Grandey, 2011 .

Emotional Labor at a Crossroads: Where Do We Go from Here?

Alicia A. Grandey, Allison S. Gabriel, A. Grandey, 2015 .

Family friendly policies: Organizational justice perceptions of need-based allocations.

Alicia A. Grandey, A. Grandey, 2001 .

WHEN 'THE SHOW MUST GO ON': SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY

Alicia A. Grandey, A. Grandey, 2003 .

Service with a smile and encounter satisfaction: emotional contagion and appraisal mechanisms

Alicia A. Grandey, A. Grandey, Patricia B. Barger, 2006 .

Positive group affective tone and team creativity: Negative group affective tone and team trust as boundary conditions

Nai-Wen Chi, Alicia A. Grandey, Alicia Ann Grandey, 2012 .

Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives

Alicia A. Grandey, Allison S. Gabriel, E. King, 2020, Journal of Management.

Working While Liberal/Conservative: A Review of Political Ideology in Organizations

Alicia A. Grandey, Kristen L. Swigart, A. Grandey, 2020 .

Emotional labor and burnout: Comparing two perspectives of "people work"

Alicia A. Grandey, A. Grandey, C. Brotheridge, 2002 .

Emotion regulation in the workplace: a new way to conceptualize emotional labor.

Alicia A. Grandey, A. Grandey, 2000, Journal of occupational health psychology.

Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Alicia A. Grandey, A. Grandey, Nai‐Wen Chi, 2019 .

Emotional display rules as work unit norms: a multilevel analysis of emotional labor among nurses.

Alicia A. Grandey, Jason J. Dahling, J. Diefendorff, 2011, Journal of occupational health psychology.

From bad to worse

Alicia A. Grandey, Markus Groth, A. Grandey, 2012 .

A longitudinal and multi‐source test of the work–family conflict and job satisfaction relationship

Alicia A. Grandey, Alicia Ann Grandey, Ann C. Crouter, 2005 .

The Conservation Of Resources model applied to work–family conflict and strain.

Alicia A. Grandey, A. Grandey, R. Cropanzano, 1999 .

Relationship Between Coping, Cognitive Dysfunction and Depression in Multiple Sclerosis

Alicia A. Grandey, C. Higginson, A. Grandey, 2002, The Clinical neuropsychologist.

When are fakers also drinkers? A self-control view of emotional labor and alcohol consumption among U.S. service workers.

Alicia A. Grandey, Robert C. Melloy, M. Frone, 2019, Journal of occupational health psychology.

The relationship of organizational politics and support to work behaviors, attitudes, and stress

Alicia A. Grandey, Russell Cropanzano, Alicia Ann Grandey, 1997 .

Overcoming emotional and attentional obstacles: A dynamic multi-level model of goal maintenance for job seekers

Alicia A. Grandey, Robert C. Melloy, A. Grandey, 2018, Journal of Vocational Behavior.

Emotional Labor

Alicia A. Grandey, A. Grandey, K. E. England, 2020, The Cambridge Handbook of Workplace Affect.

Emotional Labor: Regulating Emotions for a Wage

Alicia A. Grandey, A. Grandey, Gordon M. Sayre, 2019, Current Directions in Psychological Science.

The State of the Heart: Emotional Labor as Emotion Regulation Reviewed and Revised

Alicia A. Grandey, Robert C. Melloy, A. Grandey, 2017, Journal of occupational health psychology.

Smiling for a Wage: What Emotional Labor Teaches Us About Emotion Regulation

Alicia A. Grandey, 2015 .

Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions

Alicia A. Grandey, Alicia Ann Grandey, A. Grandey, 2018 .

Psychological Inquiry: An International Journal for the Advancement of Psychological Theory

Alicia A. Grandey, 2015 .

Free to be you and me: a climate of authenticity alleviates burnout from emotional labor.

Alicia A. Grandey, Markus Groth, A. Grandey, 2012, Journal of occupational health psychology.

The customer is not always right: customer aggression and emotion regulation of service employees

Alicia A. Grandey, A. Grandey, D. Dickter, 2004 .

Affective States and Traits in the Workplace: Diary and Survey Data from Young Workers

Alicia A. Grandey, Alicia Ann Grandey, A. Grandey, 2002 .

Is “service with a smile” enough? Authenticity of positive displays during service encounters

Glenda M. Fisk, Alicia A. Grandey, A. Mattila, 2005 .

Why and When do Stores With Satisfied Employees Have Satisfied Customers?

Alicia A. Grandey, A. Grandey, S. Pugh, 2011 .

Display rules versus display autonomy: emotion regulation, emotional exhaustion, and task performance in a call center simulation.

Alicia A. Grandey, A. Grandey, Lori S. Goldberg, 2007, Journal of occupational health psychology.

DISPLAY RULES AND STRAIN IN SERVICE JOBS: WHAT’S FAIRNESS GOT TO DO WITH IT?

Glenda M. Fisk, Alicia A. Grandey, A. Grandey, 2004 .

Who is supporting whom?: quality team effectiveness and perceived organizational support

Alicia A. Grandey, A. Grandey, R. Cropanzano, 2000 .

Does sleep help or harm managers' perceived productivity? Trade-offs between affect and time as resources.

Alicia A. Grandey, A. Grandey, D. Almeida, 2020, Journal of occupational health psychology.

The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

Alicia A. Grandey, Allison S. Gabriel, Alicia Ann Grandey, 2015 .

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Nai-Wen Chi, Alicia A. Grandey, Alicia Ann Grandey, 2013 .

Emotion Display Rules at Work in the Global Service Economy: The Special Case of the Customer

Anat Rafaeli, Jochen Wirtz, Alicia A. Grandey, 2010 .

Must "service with a smile" be stressful? The moderating role of personal control for American and French employees.

Glenda M. Fisk, Alicia A. Grandey, A. Grandey, 2005, The Journal of applied psychology.

A dual signal model of pride displays in organizations

Alicia A. Grandey, Robert C. Melloy, A. Grandey, 2018 .

Work-family supportiveness organizational perceptions: Important for the well-being of male blue-collar hourly workers?

Alicia A. Grandey, A. Grandey, J. Michael, 2007 .

Want a tip? Service performance as a function of emotion regulation and extraversion.

Alicia A. Grandey, A. Grandey, Nai‐Wen Chi, 2011, The Journal of applied psychology.

Individual- and Organization-Level Work-to-Family Spillover Are Uniquely Associated with Hotel Managers' Work Exhaustion and Satisfaction

Alicia A. Grandey, Kelly D. Davis, A. Grandey, 2016, Front. Psychol..

Understanding the “Why” as Well as the “How”: Service Performance is a Function of Prosocial Motives and Emotional Labor

Alicia A. Grandey, Autumn D. Krauss, A. Grandey, 2014 .

Rising to the challenge: Deep acting is more beneficial when tasks are appraised as challenging.

Jason L. Huang, Alicia A. Grandey, Dan S. Chiaburu, 2015, The Journal of applied psychology.

Emotional labor threatens decent work: A proposal to eradicate emotional display rules

Alicia A. Grandey, A. Grandey, D. Rupp, 2015 .

The Value of a Smile: Does Emotional Performance Matter More in Familiar or Unfamiliar Exchanges?

Alicia A. Grandey, Allison S. Gabriel, A. Grandey, 2013, Journal of Business and Psychology.

The Interplay of Gender and Affective Tone in Service Encounter Satisfaction

Glenda M. Fisk, Alicia A. Grandey, A. Mattila, 2003 .

Emotion Regulation at Work and at Home

Alicia A. Grandey, A. Grandey, M. Krannitz, 2016 .

Following Display Rules in Good or Bad Faith?: Customer Orientation as a Moderator of the Display Rule-Emotional Labor Relationship

Joseph A. Allen, Alicia A. Grandey, Markus Groth, 2010 .

Interactions with the public: Bridging job design and emotional labor perspectives

Alicia A. Grandey, A. Grandey, J. Diamond, 2010 .

The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

Matt C. Howard, Alicia A. Grandey, Melissa B. Gutworth, 2017 .

The Creation of the Workplace Social Courage Scale (WSCS): An Investigation of Internal Consistency, Psychometric Properties, Validity, and Utility

Matt C. Howard, Alicia A. Grandey, Melissa B. Gutworth, 2016, Journal of Business and Psychology.

Workplace surface acting and marital partner discontent: Anxiety and exhaustion spillover mechanisms.

Alicia A. Grandey, A. Grandey, Songqi Liu, 2015, Journal of occupational health psychology.

“Midlife crisis” on the road to successful workforce aging

Alicia A. Grandey, A. Grandey, V. Burke, 2020, Industrial and Organizational Psychology.

Expressions of anger in Israeli workplaces: The special place of customer interactions

Anat Rafaeli, Alicia A. Grandey, Shy Ravid, 2010 .

Customer incivility as a social stressor: the role of race and racial identity for service employees.

Alicia A. Grandey, A. Grandey, Julie H Kern, 2009, Journal of occupational health psychology.

Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments

Alicia A. Grandey, Derek R. Avery, A. Grandey, 2019 .

Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses

Alicia A. Grandey, J. Diefendorff, D. Rupp, 2013 .

"A blessing and a curse": Work loss during coronavirus lockdown on short-term health changes via threat and recovery.

Alicia A. Grandey, A. Grandey, Kimberly A. French, 2021, Journal of occupational health psychology.

Work-Family Conflict and Work-Related Withdrawal Behaviors

Leslie B. Hammer, Alicia A. Grandey, T. Bauer, 2003 .

Verbal abuse from outsiders versus insiders: comparing frequency, impact on emotional exhaustion, and the role of emotional labor.

Alicia A. Grandey, M. Frone, A. Grandey, 2007, Journal of occupational health psychology.

Emotional labor in the 21st century: Diverse perspectives on emotion regulation at work

Alicia A. Grandey, J. Diefendorff, A. Grandey, 2013 .

EMPLOYEE SATISFACTION, RESPONSIVENESS, AND CUSTOMER SATISFACTION: LINKAGES AND BOUNDARY CONDITIONS

Alicia A. Grandey, A. Grandey, S. Pugh, 2011 .

Family friendly policies: Organizational justice perceptions of need-based allocations.

Alicia A. Grandey, 2001 .

What We Don't Know Can Hurt Us: A Call for Stereotype-Congruent Impression Management Tactics

Alicia A. Grandey, A. Grandey, L. Houston, 2013, Industrial and Organizational Psychology.

Doing justice to workplace emotion.

Alicia A. Grandey, H. Weiss, A. Grandey, 2000 .

The Pennsylvania State University

Alicia A. Grandey, A. Grandey, 2017 .

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

Deborah E. Rupp, Alicia A. Grandey, James M. Diefendorff, 2013 .