Cigdem Basfirinci

Competitive Assessment of Quality Attributes of a Service Provider

Amitava Mitra, Cigdem Basfirinci, Cigdem Basfirinci, 2018, J. Serv. Sci. Res..

A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model

Cigdem Basfirinci, Amitava Mitra, Cigdem Basfirinci, 2015 .