Gerald Däuble

Information Needs of the Mobile Technical Customer Service -- A Case Study in the Field of Machinery and Plant Engineering

Oliver Thomas, Michael Fellmann, Markus Nüttgens, 2015, 2015 48th Hawaii International Conference on System Sciences.

Towards a Mobile Technical Customer Service Support Platform

Oliver Thomas, Michael Fellmann, Markus Nüttgens, 2013, MobiWIS.

Artifact-Centered Planning and Assessing of Large Design Science Research Projects - A Case Study

Michael Werner, Markus Nüttgens, Gerald Däuble, 2015, DESRIST.

Supporting Technical Customer Service Processes: A Design-Centered Approach

Inga Schlömer, Markus Nüttgens, Gerald Däuble, 2014, DESRIST.

Design of User-Oriented Mobile Service Support Systems - Analyzing the Eligibility of a Use Case Catalog to Guide System Development

Michael Fellmann, Markus Nüttgens, Gerald Däuble, 2015, Wirtschaftsinformatik.