Gerzón Gómez

A Solution for Establishing the Information Technology Service Management Processes Implementation Sequence

Tomás San Feliu Gilabert, Gonzalo Cuevas Agustín, Magdalena Arcilla-Cobián, 2008, EuroSPI.

Methodology for process improvement through basic components and focusing on the resistance to change

Jezreel Mejia, Mirna Muñoz, Gonzalo Cuevas Agustín, 2012, J. Softw. Evol. Process..