Patrick Harker

Inside the Black Box: What Makes a Bank Efficient

F. Frei, Patrick Harker, Larry W. Hunter, 1998 .

Financial Institutions Center Measuring the Efficiency of Service Delivery Processes : With Application to Retail Banking

Patrick T. Harker, Frances X. Frei, P. Harker, 1997 .

Examining the Contribution of Information Technology Toward Productivity and Profitability in U.S. Retail Banking

P. Harker, B. Prasad, Baba Prasad, 1997 .