Eugene C. Nelson

Do patient perceptions of quality relate to hospital financial performance?

P Batalden, R. Rust, A. Zahorik, 1992, Journal of health care marketing.

Linking outcomes measurement to continual improvement: the serial "V" way of thinking about improving clinical care.

P B Batalden, E. Nelson, P. Batalden, 1994, The Joint Commission journal on quality improvement.

Using qualitative and quantitative patient satisfaction data to improve the quality of cardiac care.

E. Nelson, W. Nugent, N. Niles, 1996, The Joint Commission journal on quality improvement.