Robert Johnston

Operations Management in Not‐For‐Profit, Public and Government Services: Charting a New Research Frontier

Rohit Verma, Curtis P. McLaughlin, William E. Youngdahl, 2005 .

‘Good enough’ performance measurement: a trade-off between activity and action

Robert Johnston, Lin Fitzgerald, Stan Brignall, 2002, J. Oper. Res. Soc..