Lau Pei Mey

SERVICE QUALITY, VISITOR SATISFACTION AND BEHAVIOURAL INTENTIONS: PILOT STUDY AT A MUSEUM IN MALAYSIA

Badaruddin Mohamed, Lau Pei Mey, B. Mohamed, 2010 .

Measuring Service Quality and Customer Satisfaction of the Hotels in Malaysia: Malaysian, Asian and Non-Asian Hotel Guests

Lau Pei Mey, David Yong Gun Fie, Abdolali Khatibi Akbar, 2006 .