Katie Bessière

A model for computer frustration: the role of instrumental and dispositional factors on incident, session, and post-session frustration and mood

Ben Shneiderman, Katie Bessière, John E. Newhagen, 2006, Comput. Hum. Behav..

User Frustration with Technology in the Workplace

Ben Shneiderman, Adam Jones, Jonathan Lazar, 2003, AMCIS.

Determining Causes and Severity of End-User Frustration

Ben Shneiderman, Jonathan Lazar, Katie Bessière, 2004, Int. J. Hum. Comput. Interact..

Effects of Internet Use on Health and Depression: A Longitudinal Study

Sara Kiesler, Katie Bessière, Robert Kraut, 2010, Journal of medical Internet research.