John Brian Peacock

Incorporating Kano’s Model and Markov Chain into Kansei Engineering in Services

Markus Hartono, Kay Chuan Tan, John Brian Peacock, 2012 .

Applying Kansei Engineering, the Kano model and QFD to services

Markus Hartono, Tan Kay Chuan, John Brian Peacock, 2013 .

Incorporating Markov chain modelling and QFD into Kansei engineering applied to services

Markus Hartono, Shigekazu Ishihara, Tan Kay Chuan, 2012 .

Cultural differences in applying Kansei Engineering to services

Markus Hartono, Tan Kay Chuan, John Brian Peacock, 2012, 2012 Southeast Asian Network of Ergonomics Societies Conference (SEANES).