M. Steehouder

How can we make user instructions motivational?

M. Steehouder, N. Loorbach, 2004, International Professional Communication Conference, 2004. IPCC 2004. Proceedings..

How Helpdesk Agents Help Clients

M. Steehouder, M. Steehouder, 2007, 2007 IEEE International Professional Communication Conference.

Design, Implementation, and Use of Communication Means

M. Steehouder, J.A.G.M. van Dijk, M.D.T. de Jong, 2005 .

The Effects of Adding Motivational Elements to User Instructions

M. Steehouder, N. Loorbach, J. Karreman, 2007, 2007 IEEE International Professional Communication Conference.

Procedural and declarative information in user instructions: what we do and don't know about these information types

M. Steehouder, J. Karreman, N. Ummelen, 2005, IPCC 2005. Proceedings. International Professional Communication Conference, 2005..

Designing and evaluating procedural instructions with the four components model

M. Steehouder, H. van der Meij, H. van der Meij, 2005, IPCC 2005. Proceedings. International Professional Communication Conference, 2005..