Susan L. Keenan

A Method for Assessing the Development Process of Small Organizations

Sallie M. Henry, Joel Henry, Susan L. Keenan, 1992 .

The Usability Problem Taxonomy: A Framework for Classification and Analysis

Dennis G. Kafura, H. Rex Hartson, Robert S. Schulman, 1999, Empirical Software Engineering.

Meeting the challenge of measuring return on investment for user centered development

Susan L. Keenan, Karen C. Bowen, Thomas M. Graefe, 2003, CHI Extended Abstracts.

CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data

Terri Simmons, Susan L. Keenan, 2005, ICIQ.