Jeff Herman

Creating a system to share user experience best practices at eBay

Preston Smalley, Jeff Herman, 2005, CHI EA '05.

A process for creating the business case for user experience projects

Jeff Herman, 2004, CHI EA '04.

The Software Insight Tool: A Tool and Methodology for Risk Mitigation and CIO Assessments

Jeff Herman, Jerry Kastning, Marilyn Ginsberg-Finner, 1999 .