Henri Karppinen

A modular response model for increasing awareness of systemic variety in service operations

Kaisa Seppänen, Janne Huiskonen, Henri Karppinen, 2014 .

Reframing the relationship between service design and operations: a service engineering approach

Henri Karppinen, H. Karppinen, 2014 .

Liiketoimintaprosessien kehittämismenetelmän suunnittelu ja testaus

Henri Karppinen, 2007 .

Customer input management in service processes: needs and tools

Kaisa Seppänen, Janne Huiskonen, Henri Karppinen, 2015 .

Resource integration and production approach for managing a service-technology interface in service systems

Kaisa Seppänen, Janne Huiskonen, Henri Karppinen, 2014 .

Recovering existing service design through reverse engineering approach

Kaisa Seppänen, Janne Huiskonen, Henri Karppinen, 2013 .

Identifying product and process configuration requirements in a decentralised service delivery system

Kaisa Seppänen, Janne Huiskonen, Henri Karppinen, 2014 .