Virginia Doellgast

The New Workplace: A Guide to the Human Impact of Modern Working Practices

Rosemary Batt, Virginia Doellgast, Rosemary Batt, 2003 .

Regulating the flexible workplace: union strategies toward call center outsourcing in the United States and Germany - Die Regulation von Flexibilität am Arbeitsplatz: Gewerkschaftliche Strategien beim Outsourcing von Call-Centern in den Vereinigten Staaten und in Deutschland

Virginia Doellgast, 2005 .

4. Losing Power in the Networked Firm

Virginia Doellgast, 2012 .

U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, HR Practices & Performance

Virginia Doellgast, Rosemary L. Batt, Virginia Doellgast, 2005 .

Collective Bargaining and High-Involvement Management in Comparative Perspective: Evidence from U.S. And German Call Centers

Virginia Doellgast, Virginia Doellgast, 2008 .

The Indian Call Centre Industry: National Benchmarking Report Strategy, HR Practices, & Performance

Virginia Doellgast, Rosemary L. Batt, Virginia Doellgast, 2005 .

Service Management and Employment Systems in U.S. and Indian Call Centers

Virginia Doellgast, Rosemary L. Batt, Virginia Doellgast, 2005 .