Leonieke G. Zomerdijk

Design decisions about front office and back office activities in service delivery processes. Results from a multiple case study

J. de Vries, Leonieke G. Zomerdijk, 2005 .

Structuring front office and back office work in service delivery systems: An empirical study of three design decisions

Jan Willem de Vries, Leonieke G. Zomerdijk, L. G. Zomerdijk, 2007 .

Innovation in Experiential Services - An Empirical View

Christopher A. Voss, Leonieke G. Zomerdijk, L. G. Zomerdijk, 2007 .