Youn Sung Kim

发表

A Study on Development of Multi-item Scale for Assessing Airline Cabin Service Quality

Yoonjin Kim, Youn Sung Kim, 2017 .

International Comparison on Efficiency of Portal Service Providers Using Stochastic Frontier Analysis

Yonghee Kim, Youn Sung Kim, Jonghoon Kim, 2015 .

Differences in the Environmental Management and Ethical Management Practices—Corporate Performance Relationship Due to Customization and Process Innovation Level

Youn Sung Kim, Deok Shin Chang, Jeong Soo Park, 2015 .

Analyzing the e-Service Quality of Chinese OTA(Online Travel Agent) by IPA (Importance-performance Analysis)

Youn Sung Kim, Dan-lei Tan, Seo-yeong Kim, 2016 .

The quality management ecosystem for predictive maintenance in the Industry 4.0 era

Youn Sung Kim, DonHee Lee, Sang M. Lee, 2019, International Journal of Quality Innovation.

Visualizing Service by Service Design Tools and PCN

Youn Sung Kim, Kyung Mi Bae, Y. Kim, 2015 .

Empirical Study of Service Design Tools and Process- Chain Network (PCN)

Youn Sung Kim, Kyung Mi Bae, 2015 .

Order Winners and Order Qualifiers by ISM and MICMAC Analysis-Hanssem

Youn Sung Kim, 이일권, 안철용, 2019 .

A Case Study in Service Visualization: Comprehensive and Integrative Medicine Hospitals, Daegu

Youn Sung Kim, Kyung Mi Bae, 2017 .

A Study on the Discriminative Effect of Customization and Process Innovation Level on the Relationship between Environmental, Ethical Management Practice and Corporate Performance

Youn Sung Kim, Deok Shin Chang, Jeong Soo Park, 2015 .

A Study on the Development of Guide to Overcome Risks When Buying Wines

Youn Sung Kim, Yong Yoon, Oug Hyun An, 2015 .