Richard Stüber

Social CRM from the Customer Perspective: A Preliminary Analysis of Differences between Brazilian and German Users

Rainer Alt, Julio A. N. Viana, Olaf Reinhold, 2018, 2018 IEEE/WIC/ACM International Conference on Web Intelligence (WI).

Social Media Analytics Using Business Intelligence and Social Media Tools - Differences and Implications

Rainer Alt, Olaf Reinhold, Matthias Wittwer, 2016, BIS.