Jeffery S. Smith

发表

The contingent nature of service recovery system structures

Kirk R. Karwan, Jeffery S. Smith, Paul F. Nagy, 2012 .

HIGH-TEMPERATURE EROSION TESTING STANDARD AND ROUND ROBIN TESTING

Jeffery S. Smith, Dave Gandy, 2010 .

An Empirical Examination of the Structural Dimensions of the Service Recovery System

Kirk R. Karwan, Robert E. Markland, Jeffery S. Smith, 2009, Decis. Sci..

An Integrated Perspective of Service Recovery: A Sociotechnical Systems Approach

Jeffery S. Smith, Gavin L. Fox, Edward Ramirez, 2010 .

Dynamic Slotting Optimization Based on SKUs Correlations in a Zone-based Wave-picking System

Jeffery S. Smith, Li Yingde, 2012 .

Exploring the social mechanisms for variation reduction for direct store delivery (DSD) and vendor managed inventory performance: An integrated network governance and coordination theory perspective

Michael J. Brusco, Jeffery S. Smith, Hannah J. Stolze, 2021 .

Just How Much Does the Tail Wag the Dog? Altering Inventory to Manage Earnings

Michael R. Kinney, Jeffery S. Smith, Kirsten A. Cook, 2021, Decis. Sci..

Empirical Profiles of Service Recovery Systems: The Maturity Perspective

Kirk R. Karwan, Jeffery S. Smith, K. R. Karwan, 2010 .

Editorial: Delivering effective healthcare at lower cost: Introduction to the special issue

Jeffery S. Smith, L. Fredendall, 2019 .

Understanding hospital quality: the case of cumulative and balanced quality

Jeffery S. Smith, Sidney T. Anderson, J. S. Smith, 2018 .

Against the Green: A Multi-method Examination of the Barriers to Green Consumption

Mark R. Gleim, Jeffery S. Smith, J. J. Cronin, 2013 .

An empirical examination of the services triangle

Jeffery S. Smith, Sidney T. Anderson, 2017 .

Green marketing strategies: an examination of stakeholders and the opportunities they present

Mark R. Gleim, Jeffery S. Smith, Edward Ramírez, 2011 .

Radio frequency identification (RFID) implementation in the service sector: A customer-facing diffusion model

Lorraine Lee, Kirk D. Fiedler, Jeffery S. Smith, 2008 .

A Note on the Growth of Research in Service Operations Management

Kirk R. Karwan, Robert E. Markland, Jeffery S. Smith, 2007 .

An empirical investigation of the effectiveness of an integrated service recovery system

Kirk R. Karwan, Robert E. Markland, Jeffery S. Smith, 2012 .

Tension in the Emergency Department? The Impact of Flow Stage Times on Managing Patient-Reported Experiences and Financial Productivity

Jeffery S. Smith, Jeff Shockley, Sidney T. Anderson, 2020, Decis. Sci..

The impact of RFID on service organizations: a service profit chain perspective

Lorraine Lee, Mark R. Gleim, Jeffery S. Smith, 2009 .

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Jeffery S. Smith, Dora E. Bock, Jeremy S. Wolter, 2019, Journal of the Academy of Marketing Science.

Reinventing the Customer Experience: Technology and the Service Marketing Mix

Jeffery S. Smith, Lorraine S. Lee, Tracy Meyer, 2012 .

Weaving webs of innovation

Jeffery S. Smith, Gavin L. Fox, J. J. Cronin, 2013 .

Institutional antecedents to research productivity in operations: the US perspective

Jeffery S. Smith, Gavin L. Fox, Lorraine S. Lee, 2008 .

An empirical investigation of the effectiveness of an integrated service recovery system

Jeffery S. Smith, R. Markland, K. R. Karwan, 2012, Operations Management Research.

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification

Jeffery S. Smith, J. J. Cronin, Dora E. Bock, 2017 .

An empirical examination of the impact of tri-dyadic fit on the service experience

Jeffery S. Smith, Sidney T. Anderson, 2016 .

How does supplier CSR performance help to expand exchange relationships with major buyers? The moderating role of supply-side and demand-driven uncertainty

Jeffery S. Smith, Xiaojing Liu, Jeff Shockley, 2021, Decis. Sci..

Evidence of the Primary Role of Environmental Image in Consumer CSR Evaluations

Jeffery S. Smith, J. J. Cronin, Jeremy S. Wolter, 2017 .

Understanding the consequences of information systems service quality on IS service reuse

William J. Kettinger, Jeffery Smith, Jeffery S. Smith, 2009, Inf. Manag..

Service recovery system antecedents: a contingency theory investigation

Jeffery S. Smith, J. Jayaram, Jeremy S. Wolter, 2019, Journal of Service Management.

The entitlement/forgiveness conflict of self-relevant and self-neutral relationships during service failure and recovery

Jeffery S. Smith, Jeremy S. Wolter, T. Bacile, 2019, Journal of Business Research.

A quality system’s impact on the service experience

Jeffery S. Smith, Sidney Anderson, Jeffery S. Smith, 2017 .

Extending the institutional environment: the impact of internal and external factors on the green behaviors of an individual

Mark R. Gleim, Jeffery S. Smith, J. J. Cronin, 2019 .

Using an Old Dog for New Tricks

Jeffery S. Smith, William J. Kettinger, Mark R. Gleim, 2014 .

Development and validation of a measurement scale for the experience capability construct

Frédéric Ponsignon, Jeffery S. Smith, Andi Smart, 2020 .

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Jeffery S. Smith, Dora E. Bock, Jeremy S. Wolter, 2019, Journal of the Academy of Marketing Science.